INVESTORLINK SECURITIES LIMITED

Client Satisfaction

The licensee will make every effort to comply with your requests. In the event that you have a complaint about any aspect of service, you should in the first instance contact your adviser to discuss the complaint.

If your complaint is not satisfactorily resolved, please put your complaint in writing and send it to:

The Compliance Officer
Investorlink Securities Limited
GPO Box 4569
SYDNEY NSW 2001

In the event that the matter is not subsequently resolved to your satisfaction, you have the right to refer your complaint to the Financial Industry Complaints Service Limited.

Contact details for this organisation are as follows:

Financial Industry Complaints Service Limited
PO Box 579
Collins Street West
MELBOURNE VIC 8007

Telephone:
(03) 8623 2000 or

Toll free on
1300 780 808

Facsimile:
(03) 9621 2291

Email:
fics@fics.asn.au

Website:
www.fics.asn.au

The Australian Securities & Investment Commission (ASIC) also free Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.